Questions and Answers

• Who is entitled to this discount?

  Our discounts are genuine discounts negotiated on behalf of our members to encourage them to travel more sustainably. Unfortunately, becuase of this, only staff of easitMEMBER companies are eligible to access easitINITIATIVES. To find out if your employer is a member of the scheme, simply hit the "Staff registration button and follow the prompts, using your work email address. The site will advise you if you are unable to regsiter.

   

• What happens if my employer terminates its membership of easit or I leave my job?

  Unfortunately our initiatives are only available to users while employed by an easitMEMBER organisation. If your employer elects not to continue with its membership, or you leave your job, you will no longer be entitled to access our initiatives.

   

• What type of tickets can be purchased to get the discount?

  For current information, please visit easit.org.uk and select the relevant initiative button.

• Can I buy Off-peak tickets and still receive a discount?

  Full details for valid ticket types can be found available on the rail pages of this site.

• Can I buy a Travelcard and receive the easitDISCOUNT?

  No. As disoucnts have been negotiated with specific rail companies, travelcards (zonal ticket allowing unlimited travel on London’s public transport network) are not part of our initaitives and therefore can not discounted.

• Can I use another Railcard in conjunction with my easitCARD?

  No further discount can be received on top of the easitDISCOUNT.  We advise you to check the best deal before purchasing your ticket if you have another railcard.

• Will I be able to purchase an Annual Season ticket and receive a discount?

  Yes.

  In the case of Southern, you need to ensure that your easitCARD is valid for the whole duration of your season ticket.  You can order a new easitCARD by logging in to your easitREGISTRATION page.

• Staff at the station refused to sell me an easitDISCOUNTED ticket. What should I do?

  Tickets cannot be retrospectively discounted but we can ensure it’s fixed for next time you try to travel on our discounts. Please email info@easit.org.uk and provide us with the following:-

  The station you were trying to buy a ticket from, the ticket type e.g single or return, class of ticket, journey details, the date and time you tried to buy a discounted ticket?

• Where do I purchase my ticket?

  You may purchase Single & Return tickets (ONLY) online at easit.org.uk/app/users/railportal 

  All other ticket types must be purchased from the relevant ticket office i.e. tickets for Southern routes must be purchased from a Southern station, tickets for GWR routes must be purchased from a GWR station.  You will be required to show your easitCARD with every purchase. It is possible to find out who operates a station at www.nationalrail.co.uk and selecting 'stations & destinations'.

• How do I get an easitCARD?

  The card costs £5.05 (inc VAT) and is available to purchase via easit.org.uk

• The easitCARD has not arrived.

  Please allow three weeks for your card to arrive. If you are outside of this time frame please log into your account and ensure that your shipping details are correct.  If they are - please email info@easit.org.uk so that we may investigate. Please note, you must notify us within five weeks of an order or we will not be able to reprint the card. If you are outside of this timeframe, you can always log into your account and order a replacement card.

• The activation email hasn’t come through.

  Sometimes a corporate firewall will stop certain emails from getting though to you.  Click here to request your activation email again. If it doesn’t arrive in the next five minutes, please check your junk and spam filters. If you still cant find it, then please contact your IT Helpdesk.

• How do I change the email address associated with my account?

  If you have used a work email address to register, this cannot be changed unless it is to another email address issued by the same organisation. 

• Do I have to have a photo on my card?

  Yes, this is what is used to identify you when traveling on our discounted tickets. Without it you are travelling unlawfully and will be fined if stopped.

• I have applied for my card, can I now start buying and traveling on discounted tickets?

  No, unfortunately not. Until you are in possession of the easitCARD, you cannot travel on our discounted tickets. Without the card, you are travelling unlawfully and will be fined if stopped.

• I’ve lost my easitCARD

  Please log into your account on our site and follow the prompts to order a replacement.

• If I lose my easitCARD after purchasing the ticket, how can I identify myself to the ticket inspector?

  You MUST have an easitCARD with you at all times when travelling on an easitDISCOUNTED fare!  Failure to identify yourself as an easitMEMBER may result in a Penalty Fare.

• Should I wish to interrupt, say a monthly ticket, because of an alternative travel arrangement (i.e. Car Share), will I be able to get a refund?

  Tickets purchased at the easit discounted rate carry the same T&C’s as a normal rail ticket, so please check with your rail operator.

• Can I get an easitCARD for my partner, children or friend?

  Unfortunately not, only staff of easitMEMBERS are eligible for easitCARDS.

• How is the easitCARD delivered?

  To enable us to keep the cost of the easitCARD down, we post them out using the second class Royal Mail postal service, so please allow 3 weeks for your card to be produced and posted out to you.

• I'd like to register but my employer isn't a member.

  In that case, please pass our details on to someone in your HR Team and we'll be happy to have a chat with them about what's involved in joining an easitNETWORK.

• My rail discount is not being applied on-line?

  Please check you have selected the correct ‘Railcard' (GWR, South Western Railway or Southern Trains) to ensure the discount is added. If this option is not selected the discount will NOT be added. – easit.org.uk/rail

   

   

• How do I use the easitDISCOUNT at Halfords?

  Please log into your account on our website. Select the button marked Your discounts' and then the button with the Halfords logo. There you will find information on how to access that particular initaitive.

• How do I know which discounts are available to me?

  Please log into your easitACCOUNT and select the 'Your discounts' button.

• Does my journey qualify for a discount?

  Each rail operator has their own Terms & Conditions.  Please take a look at our rail page and read carefully. i.e. Journeys TO a destination mean just that, and not any journey along that route.

• I am having a problem cropping my photo image

  This is one of two issues, either your firewall at work is stopping the site from cropping the picture or you're using one of the old versions of our site. 
  Please click on this link www.easit.org.uk to ensure you're working on the correct site and try to complete the process from a smart phone or tablet. 
  If neither work, please email info@easit.org.uk

• Why didn't I receive a reminder to renew the easitCARD?

  Although reminders are always emailed out, unfortunately they can become clogged up in firewalls from time to time. Because of this, we always suggest that you make a note of the expiry date and order 3-4 weeks before that.

• Can I change my shipping address once my card has been ordered?

  I'm afraid that for security reasons, our cards must be shipped to the address that was used during the order process.

• Can I have a discount if my journey crosses from one rail network to another?

  Because our discounts are negotiated exclusively with each train company, you cannot apply a discount if crossing from one train company to another.

• When should I order a new easitCARD?

  Our cards are valid for one year and three weeks, regardless of any cards currently held. This is to allow for delivery which takes 2-3 weeks. We therefore strongly recommend that you order a new easitCARD at least 3 weeks prior to the expiry of the current easitCARD.

• Why does it take 2-3 weeks for the cards to arrive?

  easit is a small Social Enterprise and our aim is always to keep costs as low as possible.

  With that in mind, we have aimed to strike a balance between timeframes for delivery and costs. Our cards are £5.05 and offer excellent value for money.

• Can I get a discount if I include a PlusBus ticket?

  As our rail discounts are negotiated with the specific train company, for routes on their network, they cannot be combined with any other tickets.

• Can I purchase an easitDISCOUNTED ticket from the guard on the train?

  Unfortunately not. As our discounts are genuine discounts off of the cost of the normal fares, they are closely controlled. You can therefore only purchase tickets in line with the details on the rail page on our website.

• Can I buy an easitDISCOUNTED ticket from a ticket machine at the station?

  Unfortunately not. As our discounts are genuine discounts off of the cost of the normal fares, they are closely controlled. You can therefore only purchase tickets in line with the details on the rail page on our website.

• Who or what is The easitNETWORK

  easit is a trademark owned by Road Pals Ltd. It originally stood for East Area of Surrey Initiative for Transport but since spreading its wings it is now simply known as easit.

  You can contact us by email at info@easit.org.uk or write to us at easitHOUSE, Old Water Yard, Curtis Road, Dorking, Surrey, RH4 1DY.

  Company registration number 04792280

  VAT registration number 822 1299 46

• How long is an easitCARD valid for?

  Our cards are valid for one year and three weeks from the date of order. This is regardless of any easitCARDS currently held. The three weeks is added for free to allow for postage.

• Can I cancel an easitCARD order before it is delivered?

  An order for a new easitCARD can be cancelled up to 5 working days after it was placed, with the cost of the order being refunded, less a 90 pence admin charge to cover all costs. Should you wish to obtain a refund, please contact info@easit.org.uk.

• Can I amend the details of an order prior to delivery?

  Unfortunatley not. Once an order has been placed, the details cannot be changed in anyway. We can however cancel the order for an administration fee of 90p. This will then enable you to re order.

  A cancelation can only take place within five working days of an order being placed.

• Can I have the ticket on my phone or use Southern's Key

  Unfortunately not, currently the only type of ticket that can have the easitDISCOUNT applied to them is the traditional paper ticket. 

• Why should I make a note of my booking reference number when buying train tickets online?

  Without that number and the payment card used when booking, you will not be able to collect your ticket. Although an email is always sent confirming this number, they sometimes get caught up in a firewall somewhere and don’t arrive until too late. This is why we always advise you make note of your reference number.